According to European law, the consumer has the right to communicate within 14 days that he renounces his purchase. The full amount of the goods will be refunded. The return costs are always on behave of the customer.
The right of withdrawal does not apply to products that are assembled or finished specifically for the customer. This is often the case. SixLight has only a small portion of its range of 32.000 offered products in stock. And most manufacturers have no stock neither. They assemble and finish when they receive the order. In this case, the right of withdrawal does not apply because this islighting specially made for the client. Lamps (bulbs) are always excluded and can not be returned.
It is important to appeal in advance to our technical services to avoid disappointments. We are just here for you.The right of withdrawal also not apply to business customers.
To be able to call the right of withdrawal, the goods must meet certain conditions. The goods may not show any trace of wear. The goods may not have been connected to the current or installed. The goods must be inside the original wrapping which is, in case of architectural and design lighting, an essential part of the product.
If you wish to return the goods you must notify us in advance and return the goods within two weeks. We then check whether the goods meet the return policy and let you know the answer. The shipping costs are always charged to the customer. After receiving our email you can send the merchandise at your cost and risk to.
SixLight bvba, Wijmenstraat 21R, 9030 MARIAKERKE BELGIUM.
Upon receipt, we will check the goods if they meet the return conditions. If this is the case, the amount of the goods will be refunded to you. You will also need your IBAN and BIC to be able to wire the money. If the goods do not meet the return requirements they remain your property and should be collected within 2 weeks. We also can return the goods with our carrier and at your cost.